Swiss Post is a diversified company operating in the communication, logistics, financial and passenger transport markets. Ever since it was founded in 1849, it has adapted itself continuously to new social and technological developments. In all four of its markets, Swiss Post is today an essential pillar of Switzerland’s service infrastructure. Swiss Post’s environment is changing more and at a faster speed than ever in the digital world: processes are becoming automated, new products are emerging, existing services are adapting. In order for Swiss Post to safeguard its role in the future, it has for some time now been developing new and supplementary services at the interface between the physical and digital worlds. The company employs more than 55,000 members of staff worldwide and generated turnover of over CHF 7.1 billion in 2019.